Frequently Asked Questions
General Questions
What is BuddhaBasha?
BuddhaBasha is a handcrafted jewelry store specializing in mindful, spiritual, and beautiful pieces. Our jewelry is designed to bring peace, balance, and positive energy to your life.
Where are your products made?
All our jewelry is handcrafted with care and attention to detail. I am solo entrepreneur and I make all the jewelry by hand in my workshop.
Product Information
What materials do you use?
We use high-quality materials including sterling silver, gold-plated brass, natural stones, and other premium materials. Each product listing includes detailed information about the materials used.
How do I know what size to order?
We have typical sizes for rings and length measurements in inches for bracelets and anklets. If you're unsure, contact us for assistance.
Do you offer custom pieces?
Yes, we offer custom jewelry design services. Please contact us with your requirements and we'll work with you to create a unique piece that meets your needs.
Care & Maintenance
How do I care for my jewelry?
Store your jewelry in a cool, dry place away from direct sunlight. Clean with a soft cloth and avoid exposure to chemicals, perfumes, and lotions.
Can I wear my jewelry in water?
We recommend removing jewelry before swimming, showering, or engaging in activities that may expose it to water or chemicals. This helps maintain the quality and appearance of your pieces.
Orders & Shipping
How long does shipping take?
Standard shipping takes 2-5 business days. Processing time is typically 1-2 business days.
Can I track my order?
Yes, you'll receive a tracking number via email once your order ships. You can also track your order by logging into your account and viewing your order history.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be in original, unworn condition with all original packaging. Please see our complete Return Policy for details.
How do I return an item?
Contact us via email within 30 days of purchase. We'll provide you with a return shipping label and instructions. Return shipping costs are the responsibility of the customer.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All payments are processed securely through Stripe.
Is my payment information secure?
Yes, we use industry-standard SSL encryption and secure payment processing through Stripe. We never store your payment information on our servers.
Contact & Support
How can I contact customer service?
You can reach us by email at buddhabashajewelry@gmail.com or by phone at (305)-926-7325
Do you have a physical store?
Currently, we operate as an online store only. This allows us to offer our handcrafted jewelry at competitive prices while maintaining the highest quality standards.
Still Have Questions?
If you couldn't find the answer you're looking for, please don't hesitate to contact us. Our customer service team is here to help!